Privacy Policy
Effective Date: 22 October 2026
This privacy policy (“Policy”) explains how Dreamteam AI Inc or any of its affiliates or subsidiaries (“We”, “Us”, “Our”) processes Personal Data collected from natural persons (“You”, “Your”) as a Controller.
1. DEFINITIONS
Terms capitalized not specifically defined herein shall have the meaning ascribed thereto in the Customer Agreement.
1.1. “AI Agents” means the automated, artificial intelligence-powered agentic modules made available to the customer as part of the Platform, including but not limited to front office assistant, research assistant, sales assistant, revenue operations assistant, which can autonomously engage in user interaction, and perform tasks or actions based on the parameters set, and/or the Customer Data provided by the customer.
1.2. “Controller” means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.3. “Customer Agreement” means the terms and conditions that governs Your use of the Platform and/or AI Agent available at https://dreamteam.co/terms-of-service or as agreed to mutually by the Parties, as applicable.
1.4. “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.5. “Platform” means Our proprietary cloud platform that enables the customer to deploy and use the AI-Agents for customer relationship management, including all features and functionalities provided therein, and any new feature that We may introduce to which the customer may subscribe, and any updates, modifications or improvements thereto, including individually and collectively, the software, API and any documentation.
1.6. “Process” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
1.7. “Processor” means a natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller.
1.8. “Website(s)”: means the website owned and operated by Dreamteam, including https://dreamteam.co/.
2. PERSONAL DATA COLLECTED BY US
2.1. Personal Data that You provide Us
| When You are (n) | What Personal Data We collect | How We use Your Personal Data | Whom We share Your Personal Data with |
|---|---|---|---|
| An individual who is authorised by the customer to access and use the Platform under the customer's account. | Name, email ID, and login credentials. | To create and manage the user's account. To verify Your identity and authenticate Your access to the Platform. To enable Your use of the Platform and/or AI Agent. To notify You of alerts, updates or changes to the Platform and/or AI Agent. | Third-party applications that assist in hosting services, creating Your Account, sending You notifications and information about Our Platform and/or AI Agent. |
| An Individual who requests a demo. | Name and work email. | To respond and schedule Your demo request. To inform, promote and market the Platform to You. For sales and marketing follow-ups. | Third-party applications that assist Us in scheduling and providing You the demo of Our Platform. |
| An individual who requests a free trial. | Name, work email, login credentials created. | To create and manage Your trial account. To verify Your identity and authenticate Your access to the Platform during the trial period. To enable Your use of the Platform and/or AI Agent during the trial period. To notify You of alerts, updates or changes to the Platform and/or AI Agent during the trial period. To communicate with You regarding Your trial period, renewal, or account status, including suspension of account after the trial period. | Third-party applications that assist in hosting services, creating Your Account, sending You notifications and information about Our Platform and/or AI Agent. |
| User or a Website visitor who provides certain information while (i) filling out a survey about their user experience or feedback; (ii) contacting Us or speaking to Our representative. | Information You have provided as a part of it. | To improve the Platform and/or AI Agent. To send information about Our Platform and/or AI Agent and any other marketing messages that may be of Your interest. To respond to Your comments, queries or questions, if any. | Third parties who assist Us in providing these services. |
| An individual who participates in sweepstakes, contests, conferences, trade shows, podcasts, promotions and other events hosted by Us. | Information You have provided as a part of it. | To administer the content or sweepstakes and relevant events conducted by Us. To communicate with You any information regarding the event, contests or sweepstakes. To communicate to You the winner of the contests or sweepstakes. In some jurisdictions, We are required to publicly share information of sweepstakes and contest winners. | Third parties who assist Us in providing these services. |
| A User who raises a customer support request. | Your name, email, phone number and any other information You provide Us as a part of the support request. | To respond to Your questions and provide customer service. | Third parties who assist Us in providing these services. |
| A User who provides reviews/feedback for Our Platform and/or AI Agent. | Information You have provided as a part of it. | To improve the Platform and/or AI Agent. To publicly display such ratings and reviews/feedback. | Third parties who assist Us in providing these services. |
| An individual who applies for an employment opportunity with Us. | Your contact information such as full name, email address, phone number, details of Your educational qualification and previous employment and other information You volunteer during the interview or Your interactions with Us and contained in the resume that You submit to Us. | To evaluate You for any position that You have applied for or that We may consider You at the time that You submitted Your resume or at a later date. | Third parties whose products we use in maintaining a record of and evaluating You for the position applied. With external recruiters and organisations that do reference or background checks on Our behalf. |
2.2. Personal Data that We collect not provided directly by You
| When You are (n) | What Personal Data We collect | How We use Your Personal Data | Whom We share Your Personal Data with |
|---|---|---|---|
| An individual who visits the Website. | IP address, device information, browser type, crash logs, interaction logs. Your browser information such as Your preferences and settings such as pages viewed, features used, session duration, browser cookies (description on the use of cookies is fully described under clause 8 of this Policy). Information relating to Your query logs. | To protect Our Platform from threats, violations, and breaches if any. To develop, improve, support, and operate the Platform and/or the Website. Ensuring the proper functioning of the Website. Detect, prevent, and respond to security incidents, malicious activity and abuse of the Platform and/or the Website. | Analytics service provider and cloud storage provider. |
| A User who uses the Platform and/or the AI Agent. | Your name, email address, and your usage logs of Platform and/or AI Agent. | To analyse if the Platform and/or AI Agent has been performing satisfactorily for You. To improve the Platform and/or AI Agent. | Analytics service provider and cloud storage provider. |
| An individual whose information (a) third-party sources share with Us through a valid agreement without breach of confidentiality clause and with all necessary approvals and authorizations in accordance with applicable law or (b) is available on public platforms. | Your name, email address, phone number and other unique identifiers required to reach out to You to promote Our Platform. We may combine this information with any Personal Data provided by You. | To update, expand and analyse Our lead/customer database and to create more tailored advertising to provide services that may be of interest to You. | Third-party partners who assist Us in such processing. |
2.3. In addition to the details provided in the table above, We may also share Your Personal Data with:
2.3.1. An entity to which We divest all or a portion of Our business, or otherwise in connection with a merger, consolidation, change in control, reorganisation or liquidation of all or a portion of Our business.
2.3.2. Lawful requests from law enforcement authorities, government authorities, courts, tribunals, dispute resolution bodies, regulators, auditors, and any party lawfully or requested by applicable regulators to carry out investigations or audits of Our activities.
2.3.3. Professional advisors who advise and assist Us in enforcing Our contracts and policies, handling Our claims, effective management of Our company and in relation to any disputes We may become involved in.
2.4. We may use plugins or integrations that connect Our internal CRM records, to third-party large language model (LLM) providers (such as OpenAI) through the Model Context Protocol (MCP). In this context, We Process Personal Data contained in Our CRM records, to support Our lead management and outreach processes. For this purpose, Personal Data may be shared with LLM providers and other service providers assisting Us in this processing.
3. LEGAL BASIS FOR PROCESSING
3.1. If You are a data subject from the European Economic Area, Our legal basis for collecting and using the Personal Data described in clause 2.1. and 2.2. will depend on the Personal Data concerned and the specific context in which We collect it.
3.2. We shall Process Personal Data in accordance with one or more of the following lawful bases, as permitted by applicable data protection laws: (i) Your Consent; (ii) for taking steps on Your request to enter into a contract and/or performance of a contract; (iii) for the purpose of legitimate interest; (iv) You have voluntarily provided Your Personal Data for the specific purpose of processing; (v) legitimate uses such as (a) employment-related purposes; (b)for compliance with a legal obligation;(c) medical emergencies; (d) compliance with any judgement, decree or order issued under applicable law; or (vi) any other permitted lawful bases. Where consent is the legal basis, We will obtain Your consent in the manner prescribed under applicable data protection laws.
3.3. If You have questions or need further information concerning the legal basis on which We collect and use Your Personal Data, please contact Us using the contact details provided under clause 11.
4. INTERNATIONAL TRANSFER
4.1. We mainly Process Personal Data in the United States of America. However, We may transfer Personal Data outside the United States of America for the purposes referred to in clause 2.1 and 2.2. We will ensure that the recipient of Your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.
4.2. We will ensure that any international transfer of Personal Data will be in accordance with applicable data protection laws. Where applicable laws mandate specific safeguards for international transfers, Personal Data will be transferred only upon compliance with such safeguards.
5. RETENTION OF PERSONAL DATA
5.1. We retain the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data and as permitted by applicable data protection laws.
5.2. In the absence of a need to retain Personal Data under Section 5.1. above, We will either delete it or aggregate it, or, if this is not possible, then We will securely store Your Personal Data and isolate it from any further processing until deletion is possible.
6. SECURITY OF PERSONAL DATA
We use appropriate technical and organizational measures to protect the Personal Data that We collect and Process. The measures We use are designed to provide a level of security appropriate to the risk of processing Your Personal Data. If You have questions about the security of Your Personal Data, please contact Us immediately as described in this Policy.
7. YOUR RIGHTS
7.1 You have certain rights relating to your Personal Data, subject to applicable data protection laws to the Processing of Your Personal Data. Depending on the applicable laws, You may be entitled to one or more of the following rights:
7.1.1 You can request information about Our processing of Your Personal Data;
7.1.2 You can access to and/or obtain a copy of certain Personal Data We hold about You (including in a portable and/or machine-readable format);
7.1.3 You can request correction of any inaccurate Personal Data.
7.1.4 You can request Us to delete and erase Your Personal Data.
7.1.5 You can request portability of Your Personal Data in a readily usable format.
7.1.6 You can nominate any other individual, who shall, in the event of Your death or incapacity, be allowed to exercise Your rights;
7.1.7 You can register any grievance that You may have in respect of Our collection and use of Your Personal Data;
7.1.8 You have the right not to be discriminated against for exercising Your rights; and
7.1.9 You have the right to appeal our decision to deny your request, if applicable.
7.1.10 If We have collected and processed Your Personal Data with Your consent, then You can withdraw Your consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We have conducted prior to Your withdrawal, nor will it affect processing of Your Personal Data conducted in reliance on lawful processing grounds other than consent.
7.1.11 You have the right to opt-out of marketing communications We send You at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails We send You. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact Us.
7.1.12 You can object to the processing of Your Personal Data, ask Us to restrict processing of Your Personal Data, or You have the right to complain to a data protection authority about Our collection and use of Your Personal Data. For more information, please contact Your local data protection authority as specified by the applicable data protection laws.
7.2 If You seek to exercise Your rights under this clause, please contact Us at the details provided in clause 11. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
7.3 You may also authorise an agent to exercise Your rights on your behalf. To do this, You must provide the authorised agent with written permission to exercise Your rights on Your behalf, and We may request a copy of this written permission from the agent when they make a request on your behalf. We may also ask You to verify Your own identity or directly confirm with you that you have granted permission to the authorised agent.
7 COOKIE POLICY
7.1 Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behaviour information by Us. When You visit the Website, We may collect Personal Data automatically from You through cookies or similar technology. We also set cookies to collect information that is used either in aggregate form to help Us understand how our Website is being used or how effective Our marketing campaigns are, to help customise the Website for You or to make advertising messages more relevant to You.
7.2 We set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, You may disable these by changing Your browser settings, but this may affect how the Website functions.
7.3 Analytics, Customisation and Advertising Cookies: We set these cookies to help Us improve Our Website by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.
7.4 When You visit the Website, a cookie banner will be displayed providing additional information about cookies and options to opt out of non-essential cookies as required by applicable laws.
8 PRIVACY OF CHILDREN
We recognize the importance of children’s safety and privacy. Our Platform is not targeted towards or intended to be used by or for children under the age of 18. We do not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that their child has provided Us with Personal Data, they should write to us at the email address provided in clause 11.
9 EXCLUSIONS
9.1 This Policy does not apply to the Personal Data that We Process solely on behalf of Our customers as part of Customer Data. Our customers’ respective privacy notices or policies govern the collection and use of Customer Data. Our processing of Customer Data is governed by the agreement that We have in place with Our customers, not this Policy. Any questions or requests relating to Customer Data should be directed to Our customer.
9.2 We share leads and/or contact data with Our customers. The lead and/or contact data is data We independently source and provide to Our customers. The subsequent use of such lead and/or contact data by the customers will be the responsibility of and subject to the privacy policy of the customer. We are not responsible for the processing of lead and/or contact data by Our customers. Any questions or requests relating to lead and/or contact data should be directed to Our customers.
10 HOW TO EXERCISE YOUR RIGHTS UNDER APPLICABLE DATA PROTECTION LAWS
You may email Us using the details below to exercise Your rights available under applicable data protection laws:
Kind Attention: Support Team
Email Address: support@dreamteam.co or gethelp@dreamteam.co
Upon receipt of a request from You, We will verify Your request and Your identity and shall respond to Your request within a reasonable time, as prescribed under applicable data protection laws, subject to any extension permitted under applicable data protection laws due to the complexity of the request.
In the event You are not satisfied with Our resolution process, You can escalate the request and make an appeal to the supervisory authority in your region.
11 CHANGES TO THE POLICY
Please come back and check for any updates to this Policy. If there are any material changes to this Policy, We shall notify You or shall post a notice of the update on Our Website.
You can see when this Policy was last updated by checking the “Last Updates” date displayed at the top of this Policy.